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Direct Energy gives extra month to change water
"We've changed our cancellation options. So if customers want to end their rental agreement they will pay a buy out fee at which time they will own the equipment. Returning the used equipment to us is no longer an option," said Len Diplock, vice president of water heater and rental services at Direct Energy.
The company says most people who continue to rent from them will not see any additional charges. However, if a Nike Air Max Women Olive Green
year of the tank.
customer wants to stay with their old agreement they must contact Direct Energy. If they don't call or email, they will automatically be signed up with the new contract.
Under the new agreement, if a contract is cancelled, the renter will have to pay a buy out fee of between $200 and $3,000, depending on the size and Nike Air Max White Purple
Some have compared the new contract system to negative option billing. Direct Energy said it's doing its best to notify customers.
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It affects homeowners with water heaters older than seven to eight years. If a heater is newer, it will not be affected. If customers signed up with Direct Energy after September, 2010, they're already in the new contract.
small fee. But on May 1, that will change.
As CTV's Pat Foran reported, a Air Max Htm 2016 hotline set up by Direct Energy is so jammed with callers that there is a constant busy signal. At times, the hotline even seems to crash. The company said it was experiencing technical difficulties.
They're also offering incentives to get customers to agree to the new rental contract. Direct Energy offers a service guarantee to have hot water within 24 hours or the next month is free, and a promise not to rise rates more quickly than inflation.
Currently, if a heater is rented from Direct Energy, it can be removed at no cost, or for a Air Max 2016 Orange
The change affects 600,000 customers.
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